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poinva's avatar
poinva
New Contributor

On demand not working keeps giving an error message saying experiencing technical difficulty.

This company reaps the rewards of collecting my money for cable service but does not provide the service I am paying for and then wants to charge me to come and correct the problem. This is the worst customer service. 

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  • LisaH's avatar
    LisaH
    Moderator
    Hi Poinva. The only time there is a charge for a service call is if the issue is with the cable outlet in the wall unless the customer is subscribed to Cox Complete Care for $10.00, which can also be added at the time that the technician is at the house. If we can be of any help, please contact us via cox.help@cox.com and include your complete address and name on the account. - Lisa, Cox Support Forums Moderator