Las Vegas Issue? 14 months of DVR'd shows and films ALL disappeared/deleted! New recordings not saving!
Is this a regional issue?
I just returned home from vacation--during my time away many shows were cued up to be recorded. I could not wait to catch up.
Additionally, for the past 14 months, I've carefully and mindfully recorded/DVR'ed many shows and movies that were either meaningful to me, relevant to my work, or which I intended to watch or re-watch simply for fun.
Imagine the punch in the pit of my stomach to discover--my first night home--all those carefully curated shows I missed while I was away on vacation are gone. As well as the entire collection of amazing shows and movies I have gone out of my way to save.
All of them: gone. Approx. 100 DVR entries, although only 65% of capacity--and I'd selected "Save until space is needed."
Further--new hows are scheduled to be recorded, they record but overnight they are wiped out and Deleted Items displays (0).
I spoke with tech service tonight and the first-level rep reset my box but that didn't do anything. He connected me to a higher level "tech" and she was dismissive and apathetic/flippant about this issue.
I pay upward of $200/mo for Cox, and generally am quite pleased. My favorite part of Cox, other than the Premium channels I pay for, is the ability to reliably save content that is meaningful to me, to view it as I am able, given my hectic and intensive work schedule.
I work in a technical field and it nearly impossible to believe the higher-level tech representative was correct in saying no one at Cox has the ability to even diagnose this problem. That it's "just broken."
I know--because it is my professional focus--the data is stored somewhere, the signal comes into the box, there is software -- many moving pieces that can analyzed. Cox has the ability to look at the equipment and analyze the signal from your perspective and evaluate the problem.
I can't overstate how tremendously disappointed I am that Cox failed me while I was on vacation. Furthermore, many of the movies and shows I exactingly saved throughout the past 14 months cannot be re-found because they are no longer available on Cox.
With regret--but I'm utterly serious--I will cancel all Cox services if Cox is no longer trustworthy enough to reliably meet my entertainment needs. And to handle this situation honestly. I know you-all have recovered data/content in the past. In this very TV Forum (not long ago) a Cox representative verified that Cox can--and she did--evaluate this situation and examine the behavior of the streams and data, and recover customer saved DVR content/lists when this same Cox-generated error occurred--the customers affected have affirmed that the Cox tech who posted here did in fact recover their data.
Furthermore, I am aware that you keep track of customer systems and what customers save. And, incidentally, while on vacation your algorithm indicated it knew exactly which shows I had watched and DVR'd hen I was back home in Vegas previously -- so you actually DO have the data.
Please show the courtesy of a response and address this situation promptly, by restoring the data that is not displaying. This data is not "LOST" even if it is stored on the local hard drive.
Respectfully (and with profound frustration)...