I am so very sorry to learn of your TV troubles and I'd like to help. We have had several customers reach out to us about this issue we are monitoring it now. I'm here to help. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at email@example.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.