How long to fix issue that has been referred to ‘Maintenance’?
So I have been unable to get OnDemand for nearly 2 weeks now. Tech came on Monday (4/10) and told me that a portion of my signal is ‘missing’ (as if someone put a choke on the line to not pass the specific frequencies in question).
The tech said he had to refer this to ‘Maintenance’ (the people with the bucket truck that actually work for Cox, as opposed to the contractor tech that came). Fine and dandy, but here I am 36 hours later with no OnDemand and absolute ** internet speeds. This is 100% a Cox problem, so I am stuck.
When can I expect at least the courtesy of a email or voice message to tell me that they are at least aware of the problem?