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cojo31's avatar
New Contributor

Contour box won’t delete old recordings

I recently moved and anything recorded prior to moving I cannot delete. Once I scroll to the show and click d it ask to delete now. Once I click it reads an error code. I’ve restarted the box from the remote and still nothing.

1 Reply

  • Cojo31, This is a known issue which affects some customers who transfer equipment from one account to another during a transfer of service. Your DVR will need to be replaced. You can swap the DVR at your nearest Solutions Store, email us at to schedule an appointment or call the support number, which can be found on your printed statement or at -Colleen