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cojo31's avatar
cojo31
New Contributor

Contour box won’t delete old recordings

I recently moved and anything recorded prior to moving I cannot delete. Once I scroll to the show and click d it ask to delete now. Once I click it reads an error code. I’ve restarted the box from the remote and still nothing.

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  • ColleenD's avatar
    ColleenD
    Moderator
    Cojo31, This is a known issue which affects some customers who transfer equipment from one account to another during a transfer of service. Your DVR will need to be replaced. You can swap the DVR at your nearest Solutions Store, email us at cox.help@cox.com to schedule an appointment or call the support number, which can be found on your printed statement or at www.cox.com/.../contactus.html. -Colleen