Forum Discussion

RedSox14's avatar
New Contributor

New installation issues with number ported from Verizon. I can’t receive incoming calls.

We switched from Verizon to Cox yesterday and ported our number over. We went through the third party verification 2 weeks ago and now that installation took place we can’t receive any incoming phone calls. We have a dial tone and can dial out, but when I call my home phone number on my cellphone my home phone does not ring. I’ve been told by reps my number has been ported correctly, but I doubt that since my phone service should be fully operational. I don’t know what we ca do. A tech is scheduled a few days from now but this is completely unacceptable for a new customer not to have fully operational service. I am afraid that when my service terminates with Verizon in a few days I will lose the phone number I’ve had for 43 years because the port was botched. 

1 Reply

  • Hi RedSox14. We will be glad to assist you. Please send an email to and include this link along with your complete address and name on the account. Thanks, Lisa, Cox Support Forums Moderator