Forum Discussion

westerly2k's avatar
westerly2k
New Contributor
16 hours ago

Zoom and Cox

Does anyone know why during a Zoom call I get a message pop up mentioning I have an 'unstable connection' but when I check my Internet hardwire or Wifi speeds from COX I am getting fast speeds in return (I several devices on my network but the only user)?  Is this a COX or Zoom tune I need to do?

  • LatitiaS's avatar
    LatitiaS
    Moderator
    15 hours ago

    Hi westerly2k,

    That message can definitely point to an issue with your connection.  Should this happen again, please reach out to us via email at Cox.help@cox.com so that we can check your modem diagnostics.  My team is available for support 24/7.  

    Cox Support Forum Moderator