Forum Discussion

Typewriter's avatar
Typewriter
New Contributor
5 years ago

Whats with all the outages recently?

This is the third time in about a week that I've lost internet connectivity and found out there is an outage in my area (Bellevue, NE). I appreciate the information on when it's going to be back up and the fact that I can get updates automatically but I'd like to know what's going on - is this a result of something ongoing? Bad luck? Maintenance? Hardware replacements? 

3 Replies

  • Frustrated_in_A's avatar
    Frustrated_in_A
    New Contributor II

    I'm in Arizona and it's been happening to me for 3 months.  Cox's tech support you always get scripted answers:  check your connections, unplug your router, reboot your modem, etc. etc.  In the end, they say it's on your end, not theirs.  Start complaining to BBB and FCC.  I did.  We all need to complain to get these problems addressed.  All the way to the lawmakers if I have to.  

    • Coxisgarbage's avatar
      Coxisgarbage
      New Contributor III

      Thank you for filing a complaint, i have been trying to get people to do the same. My internet is basically unusable at the moment. I'm in AZ also.

  • Hello Typewriter,

    I understand you want to know what's triggering the outage alerts you're seeing in My Account. Please email Cox.Help@cox.com with your service address and first and last name of the account holder, so we can take a look at the history of outages for you.

    Dustin
    Cox Forum Support Moderator