Forum Discussion

Herr_Schmidt's avatar
Herr_Schmidt
New Contributor
8 months ago

What is “Network Management and Testing” data usage category?

What is “Network Management and Testing” data usage category?
My data shows this as a usage category- no one can explain what it is. Is it a scam to bill Data through the Panorama wifi router to increase my bill?

17 Replies

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  • Alissa13's avatar
    Alissa13
    New Contributor II

    Were you able to diagnose this? I'm having the exact same issue - somehow Network Monitoring & Testing used over 800 gb of data this month without any change in behavior from my household. 

    • Jjpella's avatar
      Jjpella
      New Contributor

      Has anyone found a solution to this? Same thing has happened to me the last 3-4 months and we have absolutely blown through our data limit where as before we weren’t even close. We called cox and they suggested we update our wifi name and password but they couldn’t explain it either

      • Alissa13's avatar
        Alissa13
        New Contributor II

        No, the agent I spoke with would only say to reset our wifi name and password. Since doing that, the issue hasn’t continued though, and the Network Monitoring & Testing category fell completely off of the data usage activity log. 

  • Bruce's avatar
    Bruce
    Honored Contributor III

    I would assume, as a router, Panoramic has an SNMP component to monitor the "health" of its connection.  Perhaps this category includes the data from speed tests and maybe re-transmissions.

    If this is a separate category, I'd also assume Cox is subtracting this number from your usage.  Is this number high?

    • Herr_Schmidt's avatar
      Herr_Schmidt
      New Contributor

      It is 80% of my usage the last 2 month. So yes, it seems high.

      • Bruce's avatar
        Bruce
        Honored Contributor III

        I don't have the Pano.  Could you post an image and any fine print on the page?  By its name, Network Management is overhead, and 80% is a lot of network overhead.

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor

    My best guess is it's ICMP data. Have you been doing a lot of speed test lately?

    • Herr_Schmidt's avatar
      Herr_Schmidt
      New Contributor

      Cox rep said he thinks it is a speed issue. I did some testing that day, and it was 119%- works fine. The increase over 2 months was around 80% every month. I turned off all start up programs I could find- but it sill looks like there is automatic running burning data- i can;t see what it is- someone in the forum suggested the router was running tests by itself- I asked cox rep- he said no.