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mdbourg98's avatar
mdbourg98
New Contributor

Was lied to in support chat, had to go into another chat to undo it.

First chat was to lower my plan for cost reasons. "Steve J." told me my plan included unlimited date with no overage charges. Chat box closed itself before i could get transcripts..

1 Reply

  • KevinM2's avatar
    KevinM2
    Former Moderator
    Hello, we apologize for the negative experience, and we would like to investigate this further. Can you please reach out to us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com. This post has been locked. The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High-Speed Internet services with other customers. -Kevin M. Cox Support Forum Moderator