Forum Discussion

darekd's avatar
darekd
New Contributor
5 years ago

Uncorrectable errors on one channel

I just noticed recently that I'm getting a lot of uncorrectable errors  (over million) on one channel only (channel 6, channel Id 9). I moved my modem that is within 2ft from where the cable enters the house and I'm still getting a lot of errors (maybe a little bit less). No splitters.

Modem: Netgear CM1200

Location: Roanoke, VA

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    5 years ago
    @Darekd

    Any amount of corrected is ok, that's just FEC (forward error correction) doing its job. When uncorrectables start building, and you start having a connection or speed issues there's a problem.


    Jonathan J
    Cox Moderator
    • darekd's avatar
      darekd
      New Contributor
      5 years ago

      After 5 days of uptime, I have over a million of uncorrectable errors on this one channel (almost the same amount of correctables) 

  • Bruce's avatar
    Bruce
    Honored Contributor III
    5 years ago

    You'll typically see 1 or 2 channels with high error counts caused by interference from OTA TV signals (below 700 Mhz) or 4G/LTE cell phones (above 700 Mhz).