UNABLE TO SEND EMAIL

MichaelJ said:
Hi bobC927, are you using Cox Web Mail or a third party email program?

I'm using Mozilla Thunderbird as I have for many years.

Current version is: 52.6.0

MichaelJ said:
Hi bobC927, are you able to login to your Cox Web Mail account on our web site? Are you able to send/receive email from your Web Mail account?

I never use Cox Web Mail, so I can't answer your questions.

My problem is with my email client (Mozilla Thunderbird) and the error message posted above.

Same thing happened to me. Opened up a chat with Cox and was told that there was an "outage" in my area since March 6th and rep did not know when this would be fixed. BTW rep showed be that I could send an e-mail using Cox Web Mail account on there web site. So sort of a "work around" until the outage is fixed. Not happy with the situation myself.

DannyS said:
Hello bobC927 and jlk69, Thanks for contacting us and with the new email client we have. People were required to make changes in their Outlook settings and were required to login to our site and change your password for all changes to take affect. Please visit https://www.cox.com/residential/special-offers/secure-email.html and verify your setting, even re-entering the information if the current information appears correct already. Once all changes have been made login to myemail.cox.net and change your password. Please wait 30 minutes as the server has to process any changes prior to anything being able to process. Also verify no messages are in your outbox on all devices and if found, please move them to another folder prior to making these changes as well.

I made all these changes back in February and up until a few days ago had no problems sending my email.

My settings are the same as those outlined at https://www.cox.com/residential/special-offers/secure-email.html