Forum Discussion

Radioman1017's avatar
Radioman1017
New Contributor
7 years ago

Terrible Internet at Night - I JUST Upgraded to Panoramic Internet

Hello,

So I should be getting over 50MBps download speed.  It's night two, and at 9:25pm, I'm suddenly down to 10MBps.  Is this because it's cable internet and shared through my community?  I assume everyone is streaming Netflix right now but this isn't what I expected.

Thanks,

Mark

  • EricaW's avatar
    EricaW
    Former Moderator
    7 years ago
    Hi, Radioman1017. Evening usage should not cause you such difficulty. Each customer has their own line with it's own signal level. Please take a moment to review the information on Cox's My WiFi option. This information is specific to users of Panoramic internet with compatible equipment. www.cox.com/.../my-wifi.html For further support, you would want to send the full street address with the screenshots available to you there, to cox.help@cox.com.

    Erica
    Cox Support Forums Specialist