Something is up with Cox's notifications

First off, my wife and I are not computer newbs. I'm a programmer, and her job revolves around computer knowledge a bit. We don't click on strange links, no BitTorrenting, etc.

Also, we had two boys living with us 2+ years ago, and only then did we 'occasionally' get a warning of using too much data, and that was typically because our youngest was downloading games.

It's been just the two of us since then, and it seems like every other month we're getting warnings.
Recently, my wife got a series of text alerts that were all over the place. (see screenshot she sent me)

So something is obviously up with their system. 

Anyway ... Cox folks! My peeps!
You guys gotta look into this!

Quit saying it's third-party verified ... look into your Panoramic devices a bit deeper, and see what's up.

Heck I'm even watching all my Suns game over the antenna for the past year.

Anyway, there's no way we should be going over, and we definitely shouldn't be forking out more money.

I completely get that you've got people out there still using AOL for their email, and people trusting every website or email they see ... leading to all sorts of "fun" ... but that that's not us.