So tired of the unplanned outages!
I am a long time Cox customer who contacted ATLink today about making a switch. I can’t depend on Cox to deliver. Might be different if we were compensated for all the outages!
Forum Discussion
absolutely agree, i get them continuously and getting so tired also, the amount charged is outrageous yet service is bad.
rubyann3 - totally agree! That's what I signed up for community to complain about because you CANNOT get an agent on the phone from Cox any longer. Your message is EXACTLY how I feel. Had numerous outages over the past 1.5 weeks and I'm paying for 100% up time!
Etorres79n, I am sorry you're unable to reach us by phone. You can email us at Cox.Help@Cox.Com with your full name, address and link to this forum for assistance.
I’m switching providers and have my services with cox being stopped at the end of the month and now all the sudden my internet is not working and I “need a technician to come out”
Jake34, I am sorry you're cancelling at the end of the month and you're having issues with the service. Were you able to get a technician scheduled? For assistance, please send us a email to Cox.Help@Cox.Com with your full name, address and link to this forum.
Hi Rubyann3,
The last thing we would want is to lose a loyal customer. I am sorry to learn of your service loss. We are more than happy to review your account for compensation when the services are not working as intended. Please send us an email to Cox.Help@cox.com so that we may assist. Surely we can work together to improve on our relationship.
Cox Support Forum Moderator
