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pratik's avatar
pratik
New Contributor
5 years ago

Slow internet, channel bonding issues

I just moved to a new apartment and am getting channel bonding issues and high packet loss. I have my own modem and WiFi router and I moved from a Cox serviced location to another cox serviced apartment. I didn’t have any issues at my old apartment with the same plan 150M. I am getting extremely slow internet with 2down and 7up speeds. Don’t have any splitters. Can someone help me diagnose the problem? Cox tech support has not been helpful. See modem logs 

https://imgur.com/420r9Ewhttps://imgur.com/VNFNPNH

1 Reply

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    @Pratik

    We like to take a closer look at the signal levels when you have a moment please email your full name and service address to cox.help@cox.com.


    Jonathan J
    Cox Moderator