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outblesser's avatar
outblesser
New Contributor II
8 months ago

Slow and low upload

 

Network Impairment!?

I have wifi connection and can stream and browse the Internet. I pay for the highest speed, so they say. But I have had insanely low upload for the past few days since it was windy. My upload should be 35 mpbs but it has been 0.06 - 0.17.  They won't send anyone here because there has been a network impairment in my area. This service has caused me to loose 2 days of work for remote call center. This sucks. How much longer will this be for?

6 Replies

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor

    You didn't answer my first question. What do you get on ethernet wired directly to the modem? If that is slow, probably the outage/noise on the upstream. Check your modem for T3 errors in the logs. Either way, thanks for the heads up about Vegas. DRVEGAS Are you having any issues?

    • outblesser's avatar
      outblesser
      New Contributor II

      With Ethernet 789 mpbs download and .56mbps upload. The problem is with upstream. 

      • Darkatt's avatar
        Darkatt
        Honored Contributor

        Are you using a Combo modem/router, or 2 separate devices? When you tested over ethernet, was it with a device that has NO WiFi, or a device normally connected via WiFi? If So, did you ensure after connecting via eithernet, you disabled the WiFi?

        If you are using 2 devices, try bypassing the router ensuring you power the router off and then reboot the modem after connecting the computer directly. I say this because a number of people with netgear routers have run into throuput issues recently. 

    • DRVEGAS's avatar
      DRVEGAS
      Valued Contributor

      No problems for me here in Vegas 

  • outblesser's avatar
    outblesser
    New Contributor II

    Here from Las Vegas and I'm on day 3. Today my upload was average .34 - .56mbps and my plan allows the highest 35mpbs. It has caused my Avaya, phone system for work that's keeps dropping calls. I'm consistently having a time out during phone calls from the low slow upload speeds. I don't have an expected resolution date and time, all I know is they are working on it to resolve issue... But three days, too long.

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor

    What is your speed over ethernet? Wifi connection can be disrupted by all kinds of things. Also, what area are you in for trending reasons? I hear there was a big fiber cut in AZ.