Re creating Mega Thread as Cox Attempts To suppress the Issue
Collecting the threads where people are saying they have ping and packet loss issues.
Unlikely that this wide spread problem is caused by a "router", "signal issue" or "bent cables" (unless somehow everyone's cables got bent over night across the country? Santa Claus?) These problems are ranging from California to New Orleans, Arizona and Nevada between.
I know these are unusual times but also sending technicians to check cables or trying to blame modems, house cabling for the issues doesn't help.
What can you do:
- Install PingPlotter (14day trial) and start collecting data. 184.108.40.206 and 220.127.116.11 are Google's anycast DNS servers that should be optimized for latency. You could also try to ping cox.net, zoom.us, google.com or try to find your game server addresses. Try to collect several days of data to see how the service degrades in certain peak times
- Post the results here and email email@example.com with the data and your issues/location etc. See if you get an answer or anything helpful to address. In some cases they want to send technician over but if you already had technician check your signals or cables, it's likely not going to help
- If the problem persist, consider filing informal FCC complaint as AZchips did on his case
Cox, what can you do:
- Escalate these issues to your manager/director customer support who can then escalate it further, hopefully up to the CEO/whoever is the director of Cox Communication.
- Acknowledge that the issues exists and communicate to customers what is happening, what you plan to do and when. Email customers affected or post in this forums or on twitter.
- Launch your own investigation to the network look for bottlenecks, speed up your upgrade plans if you can. Even after this crisis, we are likely to see increase in businesses and consumers internet usage.
- Focus improving the latency in the overall network. This is what most people are complaining about it. Since affects how fast new connections open, dns requests get resolved, and providing good experience for applications that require stable and constant connectivity (video calls, ssh, gaming).
Threads (most of these are from the last couple of weeks):
- I'm getting really tired of this. (Ping spikes and packet loss)
- Ping Spikes and Jitter
- Tired of Latency and Packet Loss
- High Jitter causing instability in voice programs along with games.
- High Packet Loss and High Max ping to first hop after cable modem - Mesa, AZ, Gigablast
- How many people on your Node?
- High ping and packet loss on Gigablast (San Diego)
- NV - Intermittent latency spikes and packet loss, mostly in the evening
- Extreme packet loss while gaming/voip (San Diego, CA)
- Abysmal Internet
- Random Ping Spikes and Packet Loss
- Excessively High Ping, Jitter, Intermittent packet loss, connection almost useless between 6-11pm
- Congestion and slowness during Community Peak, Cox blames modem, tries to rent new one.
- Ping spikes in North Las Vegas area
- Severe packet loss
- Tucson - Packetloss / jitter
- Packet loss/High latency
- Packet Loss, Gaming, VOIP problems
- Lag issues with Specific Server
- High Pings and Jitters along with Packet Loss
- High Latency, Packet Loss, and Slow Speeds
- Fortnite Packetloss
- High latency, terrible speeds.
- Packet Loss occuring many in evening times in New Orleans East area
- New Issue of the day with Continued Packet Loss and High Latency
- Horrible Intermittent Lag Spikes when online gaming
- High latency during online gaming.
- Packet loss/bad connection Rocket League
- Extreme Lag on Cox Panoramic - Wired Connection
- Packet loss for a month now.