Forum Discussion

jgoodwin's avatar
New Contributor II

Questions about Data Cap temporary lift.

Hey, so your announcement says that data caps are lifted till May 15th.

So my data cycle is on the 17th of every month. So if I use 1010gb of data from april 18th, till may 15th and then use another 75gb between the 15th and 17th. That would be 1085gb total, which is over the 1024 allowed.

Will this be billed as overage since by the 17th the temporary lift will be over, or will it only count as 50gb towards my total?

Lets say I use 1200gb by the 15th, and then another 50gb on the last two days? What will count as over and what won't be over?

Any clarification on certain scenarios that may happen?

1 Reply

  • KevinM2's avatar
    Former Moderator
    Cox has suspended Data Caps until May 15th and is a part of our ongoing effort to keep our customers connected during the COVID-19 work and school closures. Beginning March 16th, data overage charges incurred on or after March 16th were not billed. This is all the information we have at this time. -Kevin M. Cox Support Forum Moderator