Forum Discussion

NathanTravathan's avatar
NathanTravathan
New Contributor II
3 years ago

Profile highlights/ Home Network Activity issues on App

Anyone having issues with the cox app saying their profile highlights and Home Network Activity saying try again later with no stats? I've restarted the gateway several times, and nothing. 

10 Replies

  • wenostudios's avatar
    wenostudios
    New Contributor

    Did you ever get this figured out? We thought it was just the app temporarily having issues, but we've had this issue for almost a month too and everything we've tried (restarting modem, uninstalling and reinstalling app) has not worked. Hoping you got a solution.

  • bearone2's avatar
    bearone2
    Contributor III

    do you mean the wifi app, mine works. are you on wifi?

  • JonathanJ's avatar
    JonathanJ
    Former Moderator

    @NathanTravathan

    What type of device are you experiencing this on also have you tried uninstalling and reinstalling the app?


    Jonathan J
    Cox Moderator
      • BenS1's avatar
        BenS1
        Former Moderator
        Hi @NathanTravathan

        Can you please click 'Connect' at the bottom of the app, then go to devices, then select a device, and let me know if the Network Activity is showing up under that section?


        Ben S.
        Cox Support Forums Moderator