Forum Discussion

Zurq's avatar
Zurq
Contributor II
5 years ago

Packetloss In Games and Discord.

Hi, My name is Michael Bienvenu, I live in Jeanerette Louisiana, and cox is the only ISP in my area that is worth having. I have been having ongoing internet issues, Packetloss on every single game I have ever played, I just got a new Router, I have tried a new ethernet Cable, and have gotten a new modem, multiple techs have came out to my house in the past year to help fix this but none of them have been able to permanently fix my Packetloss. I know that it's my internet and not the game servers because when I start to lag in game I check my discord and I see 100% packetloss and 10000 ping. Then it goes away and comes back every 10-15 mins. I have just ordered and received a new pci e network card for my pc. I tried gaming on call of duty modern warfare and had discord open and I started to lag the same as before. So it didn't work, Might as well keep the new nic installed, not hurting anything, my router is the Netgear Nighthawk AC 2100, I had the Panoramic Wifi Gateway and it also gave lag in games and discord. I had another router and tried it also, but same issue. I then got a dedicated modem from cox. and it is the same issue, Had linemens come out and say that the drop looks fine, I am thinking now that it is cox and how they route stuff or something, or it may be noise in the line,but the last tech said that they don't detect any noise, or packetloss, when I run a test and shows packetloss using ping plotter. I have tried bypassing my router and connecting my pc to the modem and I couldn't get a connection. I have talked to people over the internet and they too have lag in all games and discord too.

Downstream QAM

Downstream # DCID Freq Power SNR Modulation Octets Correcteds Uncorrectables
1 1 681.00 MHz 4.20 dBmV 40.37 dB 256QAM 301673428 0 0
2 2 687.00 MHz 4.10 dBmV 40.37 dB 256QAM 301426504 0 0
3 3 693.00 MHz 4.00 dBmV 38.98 dB 256QAM 301509553 0 0
4 4 699.00 MHz 3.60 dBmV 38.61 dB 256QAM 362960913 0 0
5 9 729.00 MHz 4.00 dBmV 38.98 dB 256QAM 360882703 8 0
6 10 735.00 MHz 3.50 dBmV 38.98 dB 256QAM 367049828 4 0
7 11 741.00 MHz 3.70 dBmV 38.98 dB 256QAM 367376426 2 0
8 12 747.00 MHz 3.60 dBmV 38.98 dB 256QAM 222983079 0 0
9 17 777.00 MHz 2.80 dBmV 38.98 dB 256QAM 223427239 4 0
10 18 783.00 MHz 2.70 dBmV 38.98 dB 256QAM 222335966 2 0
11 19 789.00 MHz 2.50 dBmV 38.98 dB 256QAM 222308444 0 0
12 20 795.00 MHz 2.40 dBmV 38.98 dB 256QAM 222375259 2 0
13 21 801.00 MHz 2.50 dBmV 38.98 dB 256QAM 327737400 0 0
14 22 807.00 MHz 1.80 dBmV 38.98 dB 256QAM 292661953 0 0
15 25 825.00 MHz 1.00 dBmV 38.98 dB 256QAM 292970266 0 0
16 26 831.00 MHz 0.80 dBmV 38.61 dB 256QAM 285558664 0 0
17 27 837.00 MHz 0.70 dBmV 38.61 dB 256QAM 285320117 2 0
18 28 843.00 MHz 0.60 dBmV 38.61 dB 256QAM 287791096 8 0
19 29 849.00 MHz 0.90 dBmV 38.61 dB 256QAM 389608699 3 0
20 30 855.00 MHz 1.50 dBmV 38.98 dB 256QAM 310833435 0 0
21 33 357.00 MHz 2.30 dBmV 40.37 dB 256QAM 201600990 31 0
22 34 363.00 MHz 2.60 dBmV 40.37 dB 256QAM 201337260 78 0
23 35 369.00 MHz 2.70 dBmV 40.37 dB 256QAM 201421351 71 0
24 36 375.00 MHz 2.70 dBmV 38.98 dB 256QAM 200771061 61 0
25 37 381.00 MHz 2.40 dBmV 40.37 dB 256QAM 201189504 35 0
26 38 387.00 MHz 2.60 dBmV 38.98 dB 256QAM 364462704 84 0
27 41 405.00 MHz 2.90 dBmV 40.37 dB 256QAM 261948035 76 0
28 42 411.00 MHz 2.60 dBmV 40.37 dB 256QAM 257973930 133 120
29 43 417.00 MHz 2.80 dBmV 40.37 dB 256QAM 257818897 69 0
30 44 423.00 MHz 2.90 dBmV 38.98 dB 256QAM 282927143 2 0
31 45 429.00 MHz 3.30 dBmV 40.37 dB 256QAM 282050407 6 0
32 46 435.00 MHz 3.50 dBmV 40.37 dB 256QAM 1087953048 0 0

Upstream QAM

Upstream # UCID Freq Power Channel Type Symbol Rate Modulation
1 2 32.30 MHz 44.00 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM
2 4 19.40 MHz 42.00 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM
3 3 25.90 MHz 43.50 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM
4 1 38.70 MHz 45.00 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM
 DOCSIS(CM) Events

Date Time Event ID Event Level Description
1/1/2020 19:53 68001102 3 Config File Rejected due to Invalid or Unexpected TLV 11;CM-MAC=20:f1:9e:1f:94:ba;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
1/1/2020 19:53 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=20:f1:9e:1f:94:ba;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
1/2/2020 10:14 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=20:f1:9e:1f:94:ba;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
1/2/2020 10:14 84020200 5 Lost MDD Timeout;CM-MAC=20:f1:9e:1f:94:ba;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
1/2/2020 10:16 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=20:f1:9e:1f:94:ba;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
1/2/2020 10:16 84020200 5 Lost MDD Timeout;CM-MAC=20:f1:9e:1f:94:ba;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
1/2/2020 10:17 82000400 3 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=20:f1:9e:1f:94:ba;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
1/2/2020 10:19 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=20:f1:9e:1f:94:ba;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
1/2/2020 10:19 90000000 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=20:f1:9e:1f:94:ba;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
1/2/2020 10:19 73040100 6 TLV-11 - unrecognized OID;CM-MAC=20:f1:9e:1f:94:ba;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
1/2/2020 10:19 68001102 3 Config File Rejected due to Invalid or Unexpected TLV 11;CM-MAC=20:f1:9e:1f:94:ba;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
1/2/2020 10:19 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=20:f1:9e:1f:94:ba;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
1/2/2020 10:27 84000500 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=20:f1:9e:1f:94:ba;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
1/2/2020 10:27 84020200 5 Lost MDD Timeout;CM-MAC=20:f1:9e:1f:94:ba;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
1/2/2020 10:27 82000400 3 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=20:f1:9e:1f:94:ba;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
1/2/2020 10:35 84020100 4 Missing Mandatory MDD TLV on primary DS Channel;CM-MAC=20:f1:9e:1f:94:ba;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
1/2/2020 10:35 90000000 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=20:f1:9e:1f:94:ba;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
1/2/2020 10:35 73040100 6 TLV-11 - unrecognized OID;CM-MAC=20:f1:9e:1f:94:ba;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
1/2/2020 10:35 68001102 3 Config File Rejected due to Invalid or Unexpected TLV 11;CM-MAC=20:f1:9e:1f:94:ba;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
1/2/2020 10:35 84000700 5 RCS Partial Service;CM-MAC=20:f1:9e:1f:94:ba;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
1/2/2020 10:36 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=20:f1:9e:1f:94:ba;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
1/2/2020 15:44 84020200 5 Lost MDD Timeout;CM-MAC=20:f1:9e:1f:94:ba;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
1/2/2020 18:49 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=20:f1:9e:1f:94:ba;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
1/4/2020 12:48 90000000 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=20:f1:9e:1f:94:ba;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
1/4/2020 12:48 73040100 6 TLV-11 - unrecognized OID;CM-MAC=20:f1:9e:1f:94:ba;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
1/4/2020 12:48 68001102 3 Config File Rejected due to Invalid or Unexpected TLV 11;CM-MAC=20:f1:9e:1f:94:ba;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
1/4/2020 12:48 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=20:f1:9e:1f:94:ba;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
1/4/2020 15:17 90000000 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=20:f1:9e:1f:94:ba;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
1/4/2020 15:17 73040100 6 TLV-11 - unrecognized OID;CM-MAC=20:f1:9e:1f:94:ba;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
1/4/2020 15:17 68001102 3 Config File Rejected due to Invalid or Unexpected TLV 11;CM-MAC=20:f1:9e:1f:94:ba;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
1/4/2020 15:17 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=20:f1:9e:1f:94:ba;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
1/10/2020 17:09 90000000 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=20:f1:9e:1f:94:ba;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
1/10/2020 17:09 73040100 6 TLV-11 - unrecognized OID;CM-MAC=20:f1:9e:1f:94:ba;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
1/10/2020 17:09 68001102 3 Config File Rejected due to Invalid or Unexpected TLV 11;CM-MAC=20:f1:9e:1f:94:ba;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
1/10/2020 17:09 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=20:f1:9e:1f:94:ba;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
2/3/2020 20:24 90000000 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=20:f1:9e:1f:94:ba;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
2/3/2020 20:24 73040100 6 TLV-11 - unrecognized OID;CM-MAC=20:f1:9e:1f:94:ba;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
2/3/2020 20:24 68001102 3 Config File Rejected due to Invalid or Unexpected TLV 11;CM-MAC=20:f1:9e:1f:94:ba;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
2/3/2020 20:24 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=20:f1:9e:1f:94:ba;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
2/15/2020 23:09 90000000 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=20:f1:9e:1f:94:ba;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
2/15/2020 23:09 73040100 6 TLV-11 - unrecognized OID;CM-MAC=20:f1:9e:1f:94:ba;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
2/15/2020 23:09 68001102 3 Config File Rejected due to Invalid or Unexpected TLV 11;CM-MAC=20:f1:9e:1f:94:ba;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
2/15/2020 23:09 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=20:f1:9e:1f:94:ba;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
2/19/2020 19:22 82000300 3 Ranging Request Retries exhausted;CM-MAC=20:f1:9e:1f:94:ba;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
2/19/2020 19:22 82000600 3 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=20:f1:9e:1f:94:ba;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
2/19/2020 19:39 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=20:f1:9e:1f:94:ba;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
2/20/2020 15:36 90000000 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=20:f1:9e:1f:94:ba;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
2/20/2020 15:36 73040100 6 TLV-11 - unrecognized OID;CM-MAC=20:f1:9e:1f:94:ba;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
2/20/2020 15:36 68001102 3 Config File Rejected due to Invalid or Unexpected TLV 11;CM-MAC=20:f1:9e:1f:94:ba;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
2/20/2020 15:36 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=20:f1:9e:1f:94:ba;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
packetloss
  • KevinM2's avatar
    KevinM2
    Former Moderator
    5 years ago
    Michael, normally, we would request copies of hard-wired traceroutes to the gaming servers that you're having issues with. However, your modem is currently showing intermittent packet loss at the moment (around 2%). At this time, sending out a service technician is the best course of action that will lead to a resolution. -Kevin M. Cox Support Forum Moderator