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fofidesuyo's avatar
fofidesuyo
New Contributor
7 years ago

packet loss issues for months, tech visits didnt help

Trying posting here in hopes there's someone more knowledgeable, can provide tracert and other info if needed.

As a note, the connection was fine when the tech visits happened. for the most part it becomes problematic in the evening, so.

  • Becky's avatar
    Becky
    Moderator
    7 years ago
    Hi Fofidesuyo, your modem metrics look good, and tests show no packet loss at this time. It's possible that an intermittent source of ingress could be impacting your internet connectivity; for example, a street lamp that turns on at dusk. Are you experiencing packet loss to a specific site or game server? Please bypass your router temporarily, unplug the power to your modem, and connect your modem to one of your devices with an Ethernet cord. Plug the power to the modem back in, and run several traceroutes, WinMTRs, or PingPlotters to the URL or IP address where the packet loss issue is occurring; plus to www.google.com and www.cox.com. Please post (or email Cox.Help@cox.com) your results so we can investigate further. -Becky, Cox Support Forums Moderator