No service at home in Alexandria VA for past 36 hours. Cox claiming area wide power issues. Updates on Cox app are pathetic and non informative. Each time I check and ask for modem reset am told no can do because area wide problem which will fixed in next 30 minutes. A day and a half later, no fix and still getting will be fixed in next 30 minutes. Very poor customer and service support. Neighbors using other providers are all good to go. What is problem with Cox?
Hello dkurtz,
I'm truly sorry to hear you and others near you continue to face an impact. I appreciate needing an idea when this will be fixed. We may not have details of the cause, but we can certainly help investigate this issue on your behalf. When you have a moment, could you please email us at Cox.Help@cox.com with your name and complete address? I understand if the App is not able to reboot the modem during a network alert. Possibly reconnecting the power from the back of the modem once can help restore connection to the network after a network issue is fixed. An alert may still be present on the Cox App when a fix is implemented as crews monitor the network.
