Forum Discussion

Paullap2003's avatar
Paullap2003
New Contributor
3 months ago

My tv is lagging

My tv is lagging especially when I switch channels it takes me 8 sec to see the next channel it will go black then it comes up 

 

1 Reply

  • CurtB's avatar
    CurtB
    Valued Contributor III

    A response delay is an indication of a signal issue.  When a remote key is pressed, a command is sent from the receiver to a Cox server.  A weak signal can cause a delay in receiving the response.

    Schedule a tech visit to check your signal strength.  Request a tech with a long ladder.  Be sure the tech checks your signal at the tap up the pole where the main line connects with the drop line.  If the tech detects a signal issue on Cox's side of the demarc (box on side of your house), the tech should escalate the issue to a line tech for repairs and you won't be charged for the service call.