Las Vegas: Daily Outages, Oversold Nodes, Bandwidth Decreasing and Constant Disconnects
I was posting regularly here from Sept - Nov. as I had the worst experience I could've imagined with an ISP. No upload speed at all, 17 straight days of 'unplanned outages', constant disconnects all hours of the day. I filed a complaint with the FCC which put the Cox "Executive Escalation Team" on my case and I have a letter here stating Cox found 'numerous issues' in my neighborhood which was causing my problems. After 15+ tech visits and no fix, one "Executive Escalation Tech" was able to clear the entire neighborhood of noise, packet loss and upstream issues in a single afternoon.
Fast forward to Monday April 6th and my internet, download and upload have been a disaster. Continuous disconnects throughout the day, virtually no upload signal and so much latency its impossible to use our computers. My "Gigabyte" speed is now speed testing under 400mbps and my upload can't even hold a connection.
I'm unfathomably disappointed with Cox Communications in the Las Vegas region. We are in a unprecedented global pandemic, forcing us all to be home. I'm fortunate to be in a position where I can work from home and stuff generate revenue for my family, but these issues from Monday to now have made my job unworkable. So as one of the lucky few who can still work, I cannot because Cox Communications refuses to reinvest in their local infrastructure. I'm even more disappointed because Cox continues to sell services through this event, even though their network is overloaded and they cannot provide adequate tech support.
I've been in contact with the Executive Escalation team once again, and once again I'll be filing a complaint with the FCC regarding Cox's inability to handle their responsibility of providing service to my area. I'll also be asking for a refund for the time down, as why am I paying you to provide me with a service that #1 does not work, #2 is falsely advertised and #3 your networks should be able to handle this kind of demand.
This is irresponsible of Cox and I hope people can open their eyes after this pandemic to the realization that ISPs should be considered Public Utilities and held to a higher standard then a private corporation pocketing public funds.
Please note Las Vegas residents, we're all in this together, garbage internet service and all.