Forum Discussion

ketoula20's avatar
ketoula20
New Contributor
2 months ago

Internet speed

I have been a long time Cox customer and in the past couple of months, after about 6:30, my internet signal from the 100 mbps I have goes down to below 18%, therefore I can not watch any live tv. I had abouty 5 Cox technicians over not finding anything wrong with all my connections inside my house and the problem still persistsI called them several times, sent them screen shots from their app showing the speed of my gateway and the comment from the app saying that I am not getting my normal speed. I am desperate not knowing what to do. Please help

  • aspriggs94's avatar
    aspriggs94
    New Contributor II
    2 months ago

    The same thing had been happening to me. Pretty much around the same time for months 🙄 

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor II
    2 months ago

    Do you have Cox TV? Do you have a Panoramic gateway with wireless TV boxes? What did the technician say when out there? Was it working when they left? If not, what was their plan? Did they escalate it or anything?

  • JuanC's avatar
    JuanC
    Moderator
    2 months ago

    Hello. We're sorry to hear that you are experiencing issues with your internet. Please reach out to us at cox.help@cox.com for assistance. We'd love to help. 

    • ketoula20's avatar
      ketoula20
      New Contributor
      2 months ago

      My problem still exists, right now my speed is at 13%

      • RaquelD's avatar
        RaquelD
        Moderator
        2 months ago

        Hello. I'm sorry to hear you have been having trouble with your internet that has yet to be resolved. We would be happy to investigate this for you and address your concerns. When you have a moment, can you please email cox.help@cox.com with name, address, and link to forum thread so we can assist? You can also reach us on Twitter/X at @CoxHelp, visit us on Facebook, or at cox.help@cox.com.  

    • ketoula20's avatar
      ketoula20
      New Contributor
      2 months ago

      Today I will have the 6th technician coming to my house, the problem is still here. Last night my speed was at 8% while during the day was over 110%. It is very dicouraging and frustrating that a big company like cox can not figure out what is wrong. 

      • aspriggs94's avatar
        aspriggs94
        New Contributor II
        2 months ago

        Don't keep paying for technicians to tell you the same thing over and over. I highly doubt cox "cant" figure it out. More like wont do anything because people need internet so as long as you're using their services, they don't need to fix it. They can't make money if there are no issues.