Forum Discussion

TEFTECH's avatar
TEFTECH
New Contributor
2 months ago

Internet goes in and out during High Winds

I'm in Summerlin Nv and every time we have high winds the internet goes in and out for a minute or two multiple time a day and the only thing that cox wants you to do is reset your cable modem. That has nothing to with cable modem. my cable modem is only a few months old even if you reset it, we still have the same issue in this area. When you work from home these interruptions are very disruptive. Especially when you're on a zoom call or a team's calls.

When you chat with cox online, they just can't get it through their head that this happens only during days when we have high winds. Cox, get it figured out. this is bs that we have to put up with this.

I will be so glad when google fiber is finally installed in our neighborhood.

  • HeatherS's avatar
    HeatherS
    Moderator
    2 months ago

    TEFTECH, as a remote worker myself, I understand the need to maintain a reliable connection. I apologize for the inconvenience you experience on windy days and I'd like to help. The public forum isn't suited to protect the personal information I will need to do so.  Please reach out to us on Twitter at, https://twitter.com/CoxHelp visit us on Facebook at  https://www.facebook.com/coxcommunications, or email us at Cox.Help@cox.com. In private communication, please include your full name, complete address, and details of the issue as this message will not be connected to the communication unless you include the link to it.  Thank you.