Forum Discussion

Kglangdon's avatar
Kglangdon
New Contributor
6 months ago

Intermittent internet outages

My cox gigablast internet has been going out for approx 10-15 secs every 15 mins then comes back.  I restarted the modem as well as  our devices and the issue has not been corrected.  Any advice?

3 Replies

  • Darkatt's avatar
    Darkatt
    Valued Contributor III

    what modem are you using? What color are the indicator lights when this happens? Does it happen on ALL devices at the same time?

    • philipfurze's avatar
      philipfurze
      New Contributor

      I also have this problem. Using a COX modem - blue indicator light whan it occures.

      • LaToyaW's avatar
        LaToyaW
        Moderator

        Hello,

        If it's a cox Panoramic modem, you should see 4 lights.  Orange =no connection Green =see connection and White and solid = full connection. When you have the Blue light, that usually indicates the WPS button was pressed on the modem.