Forum Discussion

Gabrielneal's avatar
New Contributor

I switched my wifi over to a new home, I upgraded to make the install cheaper. But now I can't see my bill, this website just says it's unavailable. How do I pay this month?

I can't find my bill to pay it, it is usually due on the 6th. My wifi is working fine so I've been confused by this.

2 Replies

  • JIMMYSAB's avatar
    New Contributor III

    This happened to me recently. Call their billing instead of waiting for a bogus late fee to appear that you then have to deal with. is the way to go if you don’t get a resolution from the standard support methods (chat or phone). 

  • Hi Gabrielneal,

    For assistance with billing issues, please please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at One thing to check for though is to make sure you are using the correct account number. When you moved your account will have changed.

    Thank you,

    Mike J.
    Cox Support Forums Moderator