I just got on Gigablast. So I have to pay for it for 5 years before I start getting Gigablast speeds? I'm having the exact same thing where my speeds are between 100-300 download and 0.01 - 30 upload. It' drops down to 0.01-0.06 a lot, specially during virtual meetings. I don't know if I can take this for 5 years before I start getting what I'm paying for. It's too painful and expensive.
How are you testing your speed? Over WiFi, or direct connection with ethernet to a desktop computer? Remember testing over WiFi will be inaccurate, especially if your using 2.4ghz, which will max out at 405 MBPS and that's requires a 3 antenna system, if your 2 antenna, it's going to max at 270 mbps.
I'm using WiFi, but will try ethernet when I get a chance. I understand that WiFi would be slightly slower speeds but these levels are really bad. And why would there be so much more drops in speed for upload using WiFi? The speeds drop down to 0.01. Also, why are outages of 30-50 seconds happening so much more now? The speeds were stronger and more reliable when I was on the 500 MB plan. Other than changing out the router and upgrading my plan, nothing else has changed. I still connect with multiple laptops, cameras, iPads, cell phones. When the connections drop or speeds go to near 0, it's the same for all devices. I've also tested the speed with all devices on WiFi. I will go ahead and try ethernet connection and test the speed. However, the instability doesn't make sense and no one has provided a reason or fix for it. As Edward mentioned "But trying to prove it... is like pulling teeth" is absolutely true for me and I'm sure for many others.
Other than changing out the router and upgrading my plan, nothing else has changed.
That is a big change. What router did you have and what model do you have now? The newer routers are seen to have weaker 2.4Ghz. However it could be a upstream noise issue. If you get slow upload on wired, post your modem's signal levels.
I assume the "big change" you are referring to is the router part of my comment. To provide more detail, I was on the 500 MB plan with a Cox provided Panoramic router. I switched to the Gigablast plan and with the same exact router, the speed and connections went downhill. I started having the issues. I allowed it a few days to give all the changes to replicate on the Cox server and make it through to my account. But it was so bad, that I couldn't go more than just a few days. I took the old Panoramic router into Cox and received a "new version" of the same Panoramic router. They told me it's a new version, so I believe them, however when I look on the cox site within my account, it shows the new serial number, but says my router is out of date. In any case, switching out the router didn't fix anything. Same issue continue to happen with low bandwidth and several dropped connections through the day, every day.
Hang in there. Lots of folks that want to help you have a better experience. It just takes a little while to work the process.
The reason for wifi drops are MANY, to include the frequency you are using. 2.4 has a longer range, but your max will only be 270. As for the drops, you are sharing both 2.4 as well as 5 with cordless phones, microwave ovens bluetooth devices, wireless keyboard and mice, game controllers, baby monitors, garage door openers and radio controlled toys, as well as every neighbor with wifi AND those devices. Microwave ovens utilize 2.45 ghz, BUT older ones can drop that to as low as 2.385 ghz. ALL of this is the 2.4 ghz spectrum. An older phone on 2.4 or 5ghz when it rings, puts out a burst of white noise that can interrupt your WiFi for 30-45 seconds, even if it's a neighbor, due to the fact that IAW FCC regulations the router is not allowed to interfere with other devices like phones, baby monitors etc.
Understood. So all this happens when someone upgrades to Gigablast? 😉 Because I've been a Cox customer for 2 years now and everything was perfect until recently. And upgrading to Gigablast seemed to make things worse. I go back to Edward's well stated "But trying to prove it... is like pulling teeth" statement, as I'm seeing I need to do here. I definitely can't deal with this for 5 years to fix itself, or even 2 years. Seems like Cox is full of excuses and no solutions. I think all this could be faster remediated if Cox wouldn't charge for their techs to come out. We're paying for the monthly service, why doesn't the tech ensure all is perfectly fine from the get-go of upgrades or new service? If I have to pay a tech to come out to resolve the issue, then switching providers is the way to go. I pay way too much to have horrible internet connection, specially when it's impacting my ability to work. If I can't work to make money, then I can't afford to pay Cox.
