Gigablast - Getting less than 35% of what I'm paying for
I'm a new client, I switched from At&t after being a client for almost 10 years and I'm starting to regret that. I'm a very simple client to please, I just care about getting the speed (or at least close to) I'm paying for.
On the day of installation the technician couldn't get speeds past 450 Mbps on my connection, and that's with new cabling coming to my house, using his PDA and then using the modem provided by COX. He actually recommended I downgrade to the 300 plan, which defeats the purpose of getting gigablast in the first place. Since then I have been getting even slower speeds (less than 300 Mbps), even when connected via ethernet straight to the modem. So far support has been way worse than At&t to the point I created a twitter account just to reach support.
Currently I can't think of a single good reason to recommend COX, is my experience unique or is this your experience as well?