Forum Discussion

Halstaff's avatar
Halstaff
New Contributor
7 years ago

Duplicate emails being repeatedly sent

An issue has developed over the past several days where I receive the same 291 emails every time I check my email.  These are from over 10 months ago.  I am using Microsoft Outlook and have never had this issue before.

  • Becky's avatar
    Becky
    Moderator
    7 years ago
    Hi Halstaff, to resolve the duplication problem, close Outlook. Open a web browser and go to cox.com. Log in with your User ID and password, and then click on the Webmail icon to open your Inbox. Delete the [duplicate] messages from the Inbox, and also delete the messages in the Trash folder. Once deleted from Webmail, the emails will not be available to download when you reopen Outlook. -Becky, Cox Support Forums Moderator
    • Halstaff's avatar
      Halstaff
      New Contributor
      7 years ago

      Becky,

      Thanks for the reply.  That did the trick!

      Halstaff