Forum Discussion

lrmosel's avatar
lrmosel
New Contributor
2 years ago

cox transition to yahoo is a cluster

I have spent 4 days attempting to get this transition to work. NO one at cox complete care knows apple mail or iPhone. Royally messed up both my phone and desktop. I have been a cox customer for 30 y...
twbeechey's avatar
twbeechey
New Contributor
2 years ago

HELP PLEASE


I’ve tried repeatedly with both cox chat and cox complete care to set up my (New Yahoo) on my Apple MacBook and iPad email clients.
It does not work.
I’ve been told I need to contact either Yahoo or contact Apple.  

1. Why is this now my problem to resolve?
2. Why is Cox Complete care, which I pay for, not able to resolve?
3. Why wasn’t this corrected prior to the transition?

Darkatt's avatar
Darkatt
Honored Contributor
2 years ago

The REASON you are having issues with POP and IMAP using a MAIL CLIENT with yahoo mail, is because you HAVE to follow instructions. 

https://help.yahoo.com/kb/SLN4075.html

The IMPORTANT part to note here - The EMAIL address is now the COMPLETE Email address, XYZ@Cox.Net

Your login info

  • Email address - Your full email address (name@domain.com)
  • Password - Generate App Password
  • Requires authentication - Yes

You HAVE to generate an APP PASSWORD - 

https://help.yahoo.com/kb/generate-manage-rd-party-passwords-sln15241.html

After you generate the AQPP password, use THAT password in your email client, not the password you use to login to yahoo mail on the yahoo site.