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james_moser's avatar
james_moser
New Contributor

COX Residential Internet in Las Vegas not reliable lately.

COX Residential Internet in Las Vegas has been unstable for weeks now since we first got a notice they were "upgrading" the network.  Before this the service was fairly reliable. Since then it has been down frequently. It is down right now.  I work from home and this is obviously a problem. 

Is there some information that has been made public as the what the actual problem is??? If there is some plan to eventually restore reliable service?? 

I don't have many options for broadband where I am but if I have to figure something out I will start working on it if I need to.

And no, this isn't a problem with my modem, router, in house wiring, etc..  people I work with in the area that have COX Internet are experiencing the same thing.

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  • james_moser's avatar
    james_moser
    New Contributor

    At least the outage report is showing this one:

    Outage alert - There's currently an outage in your area that could be impacting your TV, Internet and Telephone services. We're working to fix the problem.

    Estimated Time to Repair: 07/01/2021 06:49 PM

  • BenS1's avatar
    BenS1
    Former Moderator
    Hi @James_moser
    I completely understand the frustration of having an inconsistent internet signal. I checked the outage, it is now resolved and technicians have made all repairs. If you have any more issues please reach out to us and we can schedule a technician for you.

    Ben S.
    Cox Support Forums Moderator
    • james_moser's avatar
      james_moser
      New Contributor

      Its up and down again this morning...   and no outage report.... 

    • james_moser's avatar
      james_moser
      New Contributor

      Oh look at that... they finally show an outage again in my area... 2 days in a row.  Contacted support and they keep insisting it must b a problem with my router, or modem, or how many devices I had or how they were connected... give me a break.

      Will someone from COX just say what the hell is going on???  It all started when they "Upgraded" our network with a planned outage.  Well they need to either tell us what is going on, or "downgrade" it again.

      • Allan's avatar
        Allan
        Moderator
        @James_moser, Outages and loss of service can certainly be frustrating and we can look into this issue for you. Please send us an email with your full name, address, and a brief description of the issue to cox.help@cox.com. Thanks. -Allan, Cox Support Forums Moderator.