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JavRod's avatar
JavRod
New Contributor
8 years ago

Cox please answer

I have 3 questions that I would like an official COX answer from:

#1 - I finally go the DOCIS 3.1 Gigablast after being told for 2 years that fiber was coming.  I am waiting to know when I will get my fiber runs to my house to get the Real Gigablast?  I am sure you can look up my info via my account.

#2 - When I called tp upgrade from Ultimate to GigaBlast I had 3 DHCP external IP's.  I used one for the house, and two for my LAB/Testing I do for working from home.  When I upgraded I asked if going to the higher tier that would stay the same and I was told yet.  After upgrading and dealing with multiple issues until they send a big truck down the block to fix something about a month later I got gigablast working.  When I checked my IP's I lost two of my dhcp ip addresses.  I only get one now.  When I called back in to advise COX of this, I was told COX never had a 3 DHCP Premium package.  I assured them I did, but they didn't want to hear it.  Can I get my additional two DHCP IP's back for work since I am home office based.

#3 Lastly I have been trying to get GigaBlast for over 2 years, I even ran a conduit from the DMARK to my Network Cabinet in my home with a pull wire to help COX out.  I was also told it was a 2TB package if you got fiber.  So now that I have upgraded I am told I only get 1TB?  

I am feeling I have been lied to a little bit.  Please try and make this LONG TIME customer happy.

  • DannyS's avatar
    DannyS
    Moderator
    8 years ago
    Hello JavRod, The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High Speed Internet services with other customers. This appears as if you may need for someone to look into your account personally. We can definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email by at cox.help@cox.com. Provide us the name on the account with the full service address with a link to this thread so we can get started.