Cox Gigablast SB8600 Modem
I had a tech at my house for two hours last night 10/1/19. I'm seeing errors on my channels on my modem. I have gigablast service. I'm having buffering and freezes. Tech had me take my modem out to the street pedestal and directly connect to the ped port. I was getting the same errors there. I told him the issue must be up the line from my house. He kept telling me it was a cabling issue. I didn't disagree but it isn't at my house. I proved this by hooking my modem up at the ped. He then cut off and re-terminated all the cable ends at my house. There was no change still getting errors. He then calls another tech and he tells me it is a wireless issue in my house. Physical errors on my modem have nothing to do with my wireless. I have been a network engineer for over 25 years. How do I get this issue resolved. I have been a cox customer for almost 20 years. When tech left he said he would write an informational ticket for maintenance. I'm not sure what that means but I still don't have the quality service I'm paying for.