Forum Discussion

Azsun's avatar
Azsun
New Contributor
2 months ago

Cox fiber failure

I got Cox fiber a few months ago and I love the speed, but it goes out for what seems like no reason, the reboot doesn’t work . and then a tech needs to come fix it and it takes several days to get an appointment. Does anyone else have this problem? I’m so frustrated.

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor II
    2 months ago

    When it goes out, do you loose any lights on the optical network terminal(ONT)? Should be a dark grey or white box by Nokia(usually) with a power cord, a ethernet cord, and a green fiber cord. If so, anything on the Cox outage maps? If not, what model router do you have and does that lose any lights?