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internetJunkie's avatar
internetJunkie
New Contributor II
7 years ago

cox email re: outlook express

I've been having a constant problem for several months now with our Cox email. We can receive but not send. I've changed all the ports and whatnot to the ones Cox told us to in January, and it was fine till March. The message I receive is: (0x800CCC6F) an internal error in outgoing mail. Contact ISP if it continues. server responded : 554 eastrmimpo.305.net.cox connection refused from 68.10.147.45.

Once my husband contacted Cox, he was told it wasn't on THEIR end it was OURS. And to contact the Outlook manufacturer for help. Really???? We've Googled it and it would seem we aren't the only ones having this issue. We have uninstalled, reinstalled, changed settings, created another inbox/data file, to no solution! I've had this email for years! My yahoo & gmail accounts send and receive fine. Just NOT any of my Cox. What now? 

  • Becky's avatar
    Becky
    Moderator
    7 years ago
    Hi InternetJunkie, I apologize for the frustration this has caused. You mentioned that in addition to your cox.net email address, you also have your Yahoo and Gmail accounts set up in Outlook. Which email account is set as the default? It's possible that the SMTP settings of the default email account are used when sending mail from any of your email addresses. -Becky, Cox Support Forums Moderator
    • internetJunkie's avatar
      internetJunkie
      New Contributor II
      7 years ago

      no you misunderstand my yahoo and gmail are NOT coming through my outlook. but the problem seems to have been resolved as of this afternoon.