Forum Discussion

rsandifer's avatar
rsandifer
New Contributor
7 years ago

Cox Email and Outlook/Mac

I use Outlook/Office 2011 on a Mac running OS 10.6.8 and my COX email has an error message: "5.1.1 <***@gmail.com (or other email address)> relaying not allowed. What is going on? I really need this to work through this app. HELP!!!

  • MariaL's avatar
    MariaL
    Moderator
    7 years ago
    Hi Rsandifer,

    Please visit www.cox.com/secureemail and verify your settings. Re-enter the information if the current information appears correct already. Once all changes have been made login to myemail.cox.net and change your password. Please wait 30 minutes as the server has to process any changes prior to anything being able to process. Also verify no messages are in your outbox on all devices and if found, please move them to another folder prior to making these changes as well. If you still have issues once these changes are made, please reach us on Twitter at @CoxHelp, visit us on Facebook, or email my team with this post, your full name and complete address at cox.help@cox.com.

    Maria L.
    Cox Support Forum Moderator