Forum Discussion

jenelljordyn's avatar
jenelljordyn
New Contributor
30 days ago

Connection

Hi! My service is still off and I’m not sure what’s going on

3 Replies

  • Internet connection is very sketchy WAY TOO OFTEN FOR WHAT TGEY CHARGE. 

    • ColleenD's avatar
      ColleenD
      Moderator

      Hi, deniseheaton 

      This is not the experience I expect for you, nor is it how I want you to feel. We value your business and want your service to work as intended.  Billing, account and some service issues require the sharing of sensitive information to resolve which isn't best suited for a public forum. Please email us at cox.help@cox.com with your full name, complete street address, the details of your concern and a link to this post. You can also reach out to us on  Facebook, or on Twitter/X at @CoxHelp.

       

  • Hello. 

    My sincere apologies for the inconsistent services you are experiencing. I would like to investigate this issue further. Please send your full name and complete address at Cox.help@cox.com.