Hi Davehoward,
I was able to locate your account based on the email address you registered your Forums user ID with. In reviewing your modem, I am showing signals that are out of the preferred range. Packet loss and latency are detected when pinging your modem. Check your connections: Please ensure that your connections are secured, your cables are undamaged and are in good health, and bypass any splitters by making a connection directly from the wall to the modem. Restart your system: Please reboot the modem (and router) by unplugging the power to the modem (and router) for 30 seconds and then reconnect it. Make a wired connection: Connect a computer or device directly to the modem using an ethernet cable. Make sure that WiFi is turned off on your device. If you are unable to make a wired connection, click here:
https://bit.ly/3bpqc02 on how to improve WiFi/Fixing Slow WiFi to ensure you have the best connection from WiFi. Bypass Router: If you are using a stand-alone router, try bypassing it. You can connect via a wired connection directly to the modem. You may need to reboot the modem again to re-establish a handshake with the new device connected. If you are still having issues, please email us at cox.help@cox.com with this post, your full name, and complete address so we can investigate further.
Maria
Cox Support Forum Moderator