Forum Discussion

tpollman's avatar
New Contributor
4 years ago


I lose connection to my internet throughout the day.  My IPAD will not stay connection and I cannot connect with Zoom on my Chromebook.  It says I have a weak signal in my hours.  This gets very frustrating.

8 Replies

  • Candle_lady's avatar
    New Contributor

    Same here.  Is someone going to fix it.  I am using my personal hot spot.  Is Cox going to pay if I go over my data allotment???

    • tpollman's avatar
      New Contributor

      That would be nice if they would.  

    • JonathanJ's avatar
      Former Moderator
      @ Candle lady

      If you still having an issue please email your full-service address and full name to, so we take a look.
  • davehoward's avatar
    New Contributor

    I have the Premium 200 plan and usually get 130 - 190 Mbps. Since Saturday 04/18 we are getting between 400Kbps to 30Mbps on a 5Ghz wireless network with a BRAND NEW Netgear C7000 modem/router. I have had two calls with tech support and reset my modem and router at least ten times. There's something the F**k wrong with the signal or the cabling around here. My wife and I both work from home, even when there's no plague. We can't have this ***.

    • MariaL's avatar
      Hi Davehoward,

      I was able to locate your account based on the email address you registered your Forums user ID with. In reviewing your modem, I am showing signals that are out of the preferred range. Packet loss and latency are detected when pinging your modem. Check your connections: Please ensure that your connections are secured, your cables are undamaged and are in good health, and bypass any splitters by making a connection directly from the wall to the modem. Restart your system: Please reboot the modem (and router) by unplugging the power to the modem (and router) for 30 seconds and then reconnect it. Make a wired connection: Connect a computer or device directly to the modem using an ethernet cable. Make sure that WiFi is turned off on your device. If you are unable to make a wired connection, click here: on how to improve WiFi/Fixing Slow WiFi to ensure you have the best connection from WiFi. Bypass Router: If you are using a stand-alone router, try bypassing it. You can connect via a wired connection directly to the modem. You may need to reboot the modem again to re-establish a handshake with the new device connected. If you are still having issues, please email us at with this post, your full name, and complete address so we can investigate further.

      Cox Support Forum Moderator
  • JonathanJ's avatar
    Former Moderator

    If you're still having an issue please reboot the modem and hardwire a device to see if you can access the internet.

  • slowmo's avatar
    New Contributor

    I called in as well to complain about my speed for the last 2 weeks no answers so I asked for a credit and they gave me 46.00 to cover 2 weeks i know it doesn't  help much with the speed issues but there some satisfaction in the credit and i will continue to ask till they do something about the speed, I'm paying for 300-30 and am getting no where near this!  with there speed test I'm getting 94-30 and with I'm getting 31-30!! i don't trust cox speed test i believe they tweak it in favor of cox.

    • KleeWai's avatar
      New Contributor III


      I did not even bother to read your comment but it says "speed" in it so I am going to say please visit or reach out to our tier 1 technicians that are going to ask you to reset your router!!!