Can't get information from Cox on when internet connectivity will be back.
In New Orleans. Came back after 11 days of power outage and was able to connect to internet soon after. Fast forward more than a week and internet is out again. It has been out since 4am yesterday morning. No updates from Cox, no information on when it will be restored. My whole neighborhood is extermely frustrated. Most of us are working virtually and need internet to do our jobs. If this were an outage to repair lines that would be understandable, but we at least deserve to get an update on how long this will go on. I am personally losing customers and much needed profit because of this lack of internet. What can we do to try to get some information from Cox. (I signed up for text alerts and updates but apparently they haven't done a single one even though internet (and cable) have been out more than 35 hours. I have tried to contact customer support but just get redirected to another topic/page without any in-person contact information. Help! If you have any ideas, please let me know.