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NoahOnCox's avatar
NoahOnCox
New Contributor

Cannot receive emails on my computer any longer. Still trying to figure out. Did the port settings change? Did Cox go web mail only?

Last week, 9/24/2020, my Windows Live Mail won't connect to COX to get emails. I checked Cox and I'm unsure if they changed port settings. I believe I have the correct setting now of 465. I even updated my account with a new password. Also, did I read that Cox is going web mail only? Too many support pages on the support site to read. 2 hours into this I'm done. Will try calling in to tech support another day.

Has anyone gone through this recently? Thank you for your time.

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    • NoahOnCox's avatar
      NoahOnCox
      New Contributor

      Sorry my internet has been down this morning too. I have Windows Live Mail 2011. My system came with Windows 7 but has upgraded to Windows 10. I have been getting COX emails for years now. This just happened last week or so. I did check COX and I changed my outgoing to 465. The inbound is POP3 and is 995. Here is the message I get when trying to get email:

      Unable to send or receive messages for the Cox (username) account. An unknown error has occurred.

      Server: 'pop.cox.net'
      Windows Live Mail Error ID: 0x800C013E
      Protocol: POP3
      Port: 995
      Secure(SSL): Yes

      • Bruce's avatar
        Bruce
        Honored Contributor III

        Edit your username outta your post.

        Windows 10 had an update last week...at least mine did...so ensure your OS is up-to-date.

    • ChrisL's avatar
      ChrisL
      Former Moderator
      To your question, Windows Live Mail was an email client included with the now obsolete Windows Live Essentials 2011. For more information visit https://bit.ly/3iuvsCN. With that said, my suggest to the OP would be to look into alternatives to replace Windows Live Mail. Windows 10 has a built-in email program however Mozilla Thunderbird is very similar in look and feel to Windows Live Mail if that sounds like a better alternative.

      -Chris
      • Bruce's avatar
        Bruce
        Honored Contributor III

        So Windows Live Mail is compatible with Windows 10; however, Windows Live Mail is no longer compatible with the security components of Windows 10.