Forum Discussion

Jay_in_AZ's avatar
Jay_in_AZ
New Contributor III
6 years ago
Solved

Cannot access Cox Webmail most of the time

Seems like the google search for a resolution to webmail problems was locked but never resolved. The webmail problem for the past several months has been either site not found or IF the webmail page loads all the control button are unreadable with lines and garbage to the left. The font is funky too. I've tried chat line and was asked to try a different browser. WHY? IE has worked for many years and COX webmail is the ONLY site that doesn't load. The COX billing page pops up just fine as do the sales and upgrade pages. Hmmmm. Every single one of my saved sites work just fine. I have cleared cache and cookies. I have rebooted. Nothing seems to work. I have looked at sites that "ping" the COX webmail and they cannot get responses and conclude that webmail server is down. Contacting COX has been useless. Basically I have been inasmuch told that their system is fine and it must be my equipment. Funny how every other site I visit works just fine. Also funny that their website doesn't show any contact information. Again funny that they cannot (or will not accept a screenshot of what I see on the computer screen. Another Hmmmm. I run Windows Premium 7and IE 11. When I ask what on earth did they change, I get nothing out of them. I certainly didn't change anything. I ask them if there is a store I can bring my laptop to so they could get it working. Nope. So what's up COX? What did you change 12 months ago and more important; What did you change last week?

  • I have had problems getting connected to the webmail servers when I use Windows 10 Edge and I have also noticed that when I check the box on the logon screen to remember my user id... it never does.

    HOWEVER

    As a test I downloaded Chrome and have had no problems when I use it to access webmail.  I'm thinking that their 'new and improved email application' has not been tested using EDGE. As a former developer I know it is a pain to coexist the various browsers and I hope that they will look into the problems from this standpoint.

    As a workaround to your issues I suggest giving Chrome a try.

  • jnorris19's avatar
    jnorris19
    6 years ago

    I have had exactly the problems with Cox E-mail described here for several months. I started out with Chrome and finally switched to Edge. E-mail worked fine for about a week. I thought problem solved, not so however. It's like the Cox gremlin took a week to find me. Now It's back to frustration.

    I've been a Cox customer for many years. They used to be a wonderful company. Not so much anymore. Appears to me they are circling the drain. 

  • Spoke too soon. Back to saying "This page can't be displayed" yada, yada, yada.

  • The computer doesn't crash. Resetting gateway is a path to greater headaches. COX Webmail is ONLY site that doesn't load. It worked fine yesterday for a brief period but not this morning. I have not downloaded any new programs in ages so interference between programs should not be happening. Personally I think it's not a problem on my end because there are way too many others experiencing the same problems I am.

49 Replies

  • MagnumMike's avatar
    MagnumMike
    New Contributor II

    Among several other problems, the new webmail server is very slow, I have to spend too much time every day navigating through the Email folders to get rid of the SPAM emails that I get in the Inbox everyday, and what's worse, my Blocked sender list is growing rapidly, yet when I try to add some of those to the Blocked list, I get an error message telling me that it's "Already on my blocked list", which indicates that the block functionality doesn't work like it should, otherwise a lot of those emails would not have gotten into my Inbox. We also don't have the ability to access the "Blocked" list like we did before in order to customize it. This is ridiculous because I waste a lot more time than ever before navigating through the Folders, which can sometimes take a long time also. Somebody at Cox needs to realize that a lot of us cannot spend more time than we need to in order to check our emails.

    The one thing that I've noticed is, webmail works fairly quickly at a time when not many people are on the server(s), like early in the morning.

    • Becky's avatar
      Becky
      Moderator
      Hi MagnumMike, you can access your Blocked Senders list using the following steps:
      1. Click on the Settings icon in the upper right-hand corner of your Webmail Inbox.
      2. From the drop-down menu, choose Settings.
      3. On the left-hand side of the page, click on Inbox. A menu of settings options will appear.
      4. Click on Blocked Senders.
      -Becky, Cox Support Forums Moderator
  • Jay_in_AZ's avatar
    Jay_in_AZ
    New Contributor III

    Oh c'mon. Email was working fine yesterday. In fact it has been flawless for quite awhile. Today, however, the email is NOT working. Is it COX maintenance day or something? Why over the last year has the email been so undependable? 

  • Jay_in_AZ's avatar
    Jay_in_AZ
    New Contributor III

    Oh c'mon. Email was working fine yesterday. In fact it has been flawless for quite awhile. Today, however, the email is NOT working. Is it COX maintenance day or something? Why over the last year has the email been so undependable? 

    • JonathanJ's avatar
      JonathanJ
      Former Moderator
      Hi Jay, We truly apologize and thanks for your patience. We're aware of the issue and engineers are engaged towards a resolution no ETA. = JJ
      • Jay_in_AZ's avatar
        Jay_in_AZ
        New Contributor III

        Still down. What was changed? and WHY?

  • Jay_in_AZ's avatar
    Jay_in_AZ
    New Contributor III

    Are your engineers still working on the webmail problem?

    • Becky's avatar
      Becky
      Moderator
      Hi Jay, I haven't had any issues accessing my Webmail this week. Please make sure your internet browser is set to accept third-party cookies. Go to www.cox.com/.../home.html, log in, and click on the Cox email icon. What happens? -Becky, Cox Support Forums Moderator
      • Jay_in_AZ's avatar
        Jay_in_AZ
        New Contributor III

        Will keep this in mind for the next time webmail acts up. cross yer fingers.

  • Jay_in_AZ's avatar
    Jay_in_AZ
    New Contributor III

    Just for grins I tried accessing webmail and lo and behold it worked..... but for how long I wonder.