Forum Discussion

Bishopr92's avatar
Bishopr92
New Contributor
6 years ago

Another Twitch Stream thread.

I have been streaming to Twitch for the last several years with ZERO issues. Over the past two days i am not able to maintain a connection to Twitch servers at all. I have run multiple speed tests and spoken with multiple technicians who seem to have no idea on how to help me. I have tried resetting/restarting both my modem and my router about 347 times now and its doing absolutely nothing for my connection. Has anyone been able to come up with a REAL answer to this?

connection issues
streaming
twitch
  • sjo102784's avatar
    sjo102784
    Contributor
    6 years ago

    Try utilizing Ping Plotter - https://www.pingplotter.com/download 

    The program will run in the background and capture data tied to packet loss.  It will graph it automatically and can export the data very easily.  Be sure to be hard wired to your router/modem when testing to avoid other culprits of packet loss (wifi/etc).

    I've had the same issue due to infrastructure problems in Phoenix, AZ for well over four months now.  Packet loss between 5 and 30%, making streaming - and essentially everything else on the internet - unusable.  

    I was able to obtain data related to my packet loss by using Ping Plotter.  Really easy to use.  I would suggest changing the way Ping Plotter works by doing the following:


    In Ping Plotter, you can adjust the trace route protocol.  Try switching from normal "ping" requests to UDP packets.

    This can be found under "Edit" --> "Options" --> "Packet" - change the "Packet Type" option to "UDP Packets".  

    I've had 13 in home technician visits since my service started here in Phoenix, had the in home technicians confirm the problem to be infrastructure outside of my home, and I'm still being told when I call that an in home tech needs to come out for a 14th visit.  Don't let Cox loop you into this type of service - have data available to show the problem is on their end.  

    • Bishopr92's avatar
      Bishopr92
      New Contributor
      6 years ago

      I have multiple screenshots of Tracerts and ping requests to the live.twitch.tv servers and have no issue sharing them with Cox, However im 99% sure it comes down to the data usage. My cycle resets on the 6th and im willing to bet everything magically goes away. 

      • sjo102784's avatar
        sjo102784
        Contributor
        6 years ago

        I hate to say it, but I agree with 402PrimeTime.  I've been dealing with packet loss issues for five months, and I'm still being given the run around.  Mine is definitively not due to throttling or bandwidth caps - mine is entirely due to their poor network reliability. 

        Cox is well aware of the issue and is unwilling to make the infrastructure changes necessary to correct the problem. 

        If you're curious about the extent of my effort in getting this addressed, check out my existing thread on this forum:  https://forums.cox.com/forum_home/internet_forum/f/internet-forum/22007/internet-issues---consistent-lost-packets-north-phoenix-arizona

        It's clear evidence of Cox's apathetic attitude toward correcting obvious infrastructure issues.  It will show you how much effort I've put in, and how little Cox has done to address the issue.

        If you have competition in your area, you should definitely switch providers. 

  • LisaH's avatar
    LisaH
    Moderator
    6 years ago
    Hi Bishopr92. Are you having an issue with the internet itself or just with Twitch? Are you wired or wirelessly connected? What kind of speeds are you getting? If you would like assistance, please email cox.help@cox.com with this link and answers to these questions along with your name and complete address and we will be glad to assist you. Thanks, Lisa - Cox Support Forums Moderator.
    • Bishopr92's avatar
      Bishopr92
      New Contributor
      6 years ago

      Sent a detailed reply to the email. I need an answer on this as soon as possible.

      • Becky's avatar
        Becky
        Moderator
        6 years ago
        Hi Bishopr92, your modem is reporting poor signal levels and consistent packet loss. Are there any splitters on the coax connection to your modem? If so, you can replace or temporarily bypass the splitter, connect the modem directly to the coax on the cable outlet, and then reset your modem. If your connectivity issues improve, and new splitter might be all you need. If there is no noticeable improvement, the issue may be outside your house in our equipment, and a service call may be needed. -Becky, Cox Support Forums Moderator