Forum Discussion

Darkatt's avatar
Darkatt
Valued Contributor III

ALIVE

It's ALIVE! Awaiting some new questions so I can hopefully help someone! FYI, I worked for Cox for 16 years, MOST of that in advanced Data support Tier 2. I enjoyed what I did. Prior to Cox, I worked for Dell as an L2 Software support agent, and developed the Lane Training using Virtual systems to recreate common problems, Head of Field Engineering for a Data processor, over 5000 pieces of hardware in the field, analog and digital communications, channelized T1, (Newbridge Mainstreet), Multiplexors and more. I love data communications and computers! BTW, New (used) Alienware coming in soon, I9 4070, 64 gigs memory, 2/2tb nvme. It's gonna be fun!

Lookin forward to the new forums, and helping out!

17 Replies

Sort By
Most LikedOldestNewest
  • ChrisB's avatar
    ChrisB
    Community Manager

    Hi All,

    I just wanted to share that we're working through some of these issues as we speak.  Notably:

    • The issue with photos is being investigated
    • Emoticons should now be available for use 
    • We believe that the issue with  "bad requests" has been resolved or improved, please let us know if you're still seeing this

     

    We'll be looking at the other items listed in this thread as well, but at least wanted to let you all know that we're making progress.  Thanks for your patience as we make improvements.

    • Darkatt's avatar
      Darkatt
      Valued Contributor III

      Still having issues with bad request. I have to re-log in every few hours instead of remaining logged in, and I have to clear cache and cookies or I get a bad request. I am REALLY starting to become frustrated as these new forums are a step backwards, NOT forwards. I could put together a forums server with a better usable format than this, and I have not been in programming since 1994. (Though I believe I still have a copy of MASM somewhere.....)

  • CurtB's avatar
    CurtB
    Valued Contributor II

    To any moderator:

    In "My Settings" under "Email Notifications", I have the setting "Get Email Notifications" set to the right position (ON).  The description for this setting is: "Set the delivery cadence for each email notification type listed below".  I opted-in for each type listed in the section for "Receive email notifications when...".  Prior to doing that, I received no notifications of any kind.  Afterward, I began receiving internal forum "Notifications" (bell icon), but not email notifications.  The "My Settings" page references "email" four times.  If it said "forum" instead of "email", my notifications would be working properly.  As it is, "email notification type" settings are being used to select the forum actions that create internal forum "Notifications".  I don't actually want notifications sent to my email.  I'm just trying to get clarification for how notifications are supposed to work. 

    Does "Email Notifications" actually mean notifications are supposed to go to a user's email?  If it does, then that isn't working, at least not for me.  If you ever get Email Notifications working, how would a user opt to receive only internal forum notifications with the "Notifications" bell icon using the existing "Get Email Notifications" ON/OFF setting?  A mult-option setting would be needed to allow users to select forum notifications only, email notifications only, both, or none.

    @TiffanyR

     

  • bryaninphx's avatar
    bryaninphx
    Valued Contributor

    Typing auto correct doesn't work.
    Typing doesn't notify me if a word is spelled wrong. I thought that was a feature of the browser?

    • bryaninphx's avatar
      bryaninphx
      Valued Contributor

      Testing Chrome ofre auto corect, also not working.

      • WiderMouthOpen's avatar
        WiderMouthOpen
        Honored Contributor III

        Spell check also doesn't work for me using Chrome and Edge for just this site. For long posts I suggest copy/paste from a email or something else that has spell check.

        For anyone missing emoticons you can still paste them from Windows using the Windows key + "." (period). 😎

  • gmalone_6's avatar
    gmalone_6
    New Contributor

    Our neighborhood took a bad lighting strike yesterday and now the internet connection is either completely out or comes back on for a few minutes before dropping again.

    Being an electrician myself I can safely say it's not a problem with my equipment, it's outside my home, trust me I've checked.

    The problem with Cox is they won't take emergency outage calls on the weekend and the best we can get is a later appointment in which the charge $75 for a technician even if it's not a problem in the home.

    There isn't a call number to reach customer support for field service during an outage, unless you have one?

    • Darkatt's avatar
      Darkatt
      Valued Contributor III

      The 75$ charge information is inaccurate. If the problem is a cox issue outside your home, BEFORE it reaches the demarc on the home itself, they won't charge you 75$

    • WiderMouthOpen's avatar
      WiderMouthOpen
      Honored Contributor III

      Try cox.help@cox.com or one of their contact methods in the Welcome Thread. Lightening can do all sorts of damage. Have you confirmed there are no electrical outages around you? Even if a neigborhood over, it could be where your node or CMTS is.

      • gmalone_6's avatar
        gmalone_6
        New Contributor

        It was mostly resolved, the lightning struck the ground close to my house and fried the underground coax from the street to my outside box.Cox repairmen layed down a temporary one across the surface and said they'd come back and bury it, that was a week ago. But at least we have service again.

         

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Honored Contributor III

    I think the two big ones are being unable to upload a photo(for signal levels) and being unable to edit your OP. I hope those two are addressed and not passed off as "bugs". +1 for a moderator's input.

    PS. Now that I think about it, not being able to see the last posters is also a big setback to those that help on the forum.

    • CurtB's avatar
      CurtB
      Valued Contributor II

      Have you changed any forum settings?  Is yes, did you get an unformatted "unsaved" error when you tried to leave the page?  Were you able to leave the settings page without closing your browser?  Were your changes saved?   Where's the "save" button?

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Honored Contributor III

    I appreciate the effort put into the new forum, but so far I am not a fan. Here are the things I don't like.

    1. Can't delete your own posts.
    2. Can't decorate your profile.
    3. Can't upload pictures from computer without moderator approval or some other glitch.
    4. Focused more on meta data and not so much on the discussion itself.
    5. Cap to how many posts you can make in a question?
    • CurtB's avatar
      CurtB
      Valued Contributor II

      I believe the cap limitation may be the maximum number of times a particular post may be edited without signing out and signing back in.  There wouldn't be a theoretical limit for the number of times a user can post in a given thread.  The incident probably occurred because of an issue with a thread created on the old user interface.  It shouldn't be an on-going issue.  

    • CurtB's avatar
      CurtB
      Valued Contributor II

      Other things that don't work, could be improved, or just FYI:

      1. Can't delete or edit an original post.  Edit:  Original post can be edited.  See below.
      2. Can't always edit your own reply.  (Might only apply to some replies from previous UI).
      3. Forum notifications for threads in which you participated are not on by default.  Do forum notifications even work? (bell icon in upper right)  I haven't received any on this UI. Does a user have to be signed in with this website loaded for a forum notification to happen?  That would be impractical, but it would explain the push for email notifications.
      4. Community and forum home pages don't include the name of the user who last replied.
      5. Time-of-last-reply is only a link to the last reply on the Community home page, not from the individual forum home pages.
      6. Home page "unread" number for each thread just duplicates the number of replies.
      7. Threads with replies you haven't read aren't identified.  (How did you find this reply?)
      8. Can't link to a specific reply, only to the thread.
      9. A new reply sometimes requires a page refresh for it to be displayed.
      10. Changes to profile settings cause an unformatted "unsaved" error message requiring the forum browser tab to be closed and re-loaded.  Where's the save button?  Not Fixed
      11. Account Menu > Profile displays your recent replies with hyperlinks that may lead to the actual reply or may go nowhere.  It's more likely to work when you first sign in.
      12. A function to change the parent post/reply of your own reply without changing the time of the reply would be a helpful feature. (correct replies to the wrong post/reply)
      13. There doesn't appear to be a way to locate old threads quickly without knowing what to look for and doing a "Search".  There's no page scroll or go to the oldest thread.  There has to be a better way of doing business than clicking "Show More" a bazillion times.
      14. If changes to a lengthy post you're editing disappear when you press "Reply", Sign Out and Sign In again.  Go back to the reply you were editing and hit "Reply" again.  Your changes will be published.  There's no error message for that one, you just have to know.

       

      @TiffanyR

      • WiderMouthOpen's avatar
        WiderMouthOpen
        Honored Contributor III

        As to point 1, seems you can edit OP. See screenshot here. Basically you have to click on the gear on the top right of OP then click on "edit".