Advice for some of you with ongoing issues.
This thread is to hopefully help some people that may just need tk do some troubleshooting on their own.
At the end of this post is my situation
While most of the time, issues in your network can be fixed on your end, sometimes it is out of your hands.
Things you can check to ensure it isn't your *fault*:
- First, ensure your modem/router isn't faulty, and is strong enough to support the speeds within your internet package
- Ensure all ethernet cables are not damaged, pinched, or bent too much to where the inner cable may be damaged.
- Check all coax for lacerations, pinches, and ensure connectors are properly installed. Also ensure all connectors are securely screwed on.
- Ensure that you don't have any unneeded splitters on your coax line as it will reduce signal levels with each split.
- Ensure all splitters are in good condition.
- Check your modem status page. Using a device on your network, open your browser and navigate to 192.168.100.1 or 192.168.0.1 (depending on what modem you use). In the case of it being a modem/router combo, it may be 192.168.1.1. Check your downstream/Upstream channels to ensure they are all in recommended ranges. Google your device model manual to find these levels. Correctables are ok. Uncorrectables are not ok. If you have an excessive amount if Uncorrectables, report it to your internet service provider.
- Also, within your modem page, be sure to check your event log. Any t3 or t4 timeouts should be reported to your internet service provider
- Keep in mind, most wifi routers now are dual band. 2.4ghz and 5ghz. 2.5ghz is a weaker signal, but has a much larger distance. 5ghz will have a much stronger signal, but has a much smaller distance.
If all of the above checks out, then you may have an issue on your isp end.
The situation im in is to the point where I've given up.
Things I've done:
- Had all coax and connectors in home replaced.
- Only one necessary splitter at beginner coax line in home for tv/cable modem. Splitter brand new.
- All wiring from home to road replaced.
- Issues discovered in my neighborhood were resolved
- All my modem levels are perfectly fine.
- I've tried 3 different docsis 3.1 modems for variance. Which all gave same results
- All brand new CAT8 ethernet cables.
- All my devices are hardwired
I want to point out that I am a competitive gamer, and if I wasn't gaming, I probably wouldn't notice any issues.
I have a gaming router with very good qos.
I also have a geo filter which finds servers that are of good latency based on my preferences and limits me to only those servers.
I cant even utilize such a good device because while it is connecting me to low ping servers, I have very avid ping spikes snd sometimes packet loss and its unplayable.
I've been diagnosing this with cox for months and months and im still in the same boat.
As of today, I am degrading my service plan to a much slower and cheaper plan as im now accepting that whatever the issue is, the technicians are not qualified enough to narrow it down to the cause.