Forum Discussion

MikeyChris's avatar
MikeyChris
New Contributor
3 months ago

Admin Login to new gateway

After some issues, I have my new Cox-supplied gateway, a TECHNICOLOR Model: CGM4331COM. I tried to login using the SSID and password on the bottom of the gateway, but those credentials were not recognized. The Cox Tech that did the install was very good, I have to blame myself for not trying to do this while he was here. That said, is there a chance he change the Login credentials? Should I be using some other (perhaps universal) Login? The pic below is from the bottom of the gateway: *moderator edited to remove equipment and network details*

 

Thanx!

gateway login page
  • MikeyChris's avatar
    MikeyChris
    New Contributor
    3 months ago

    Please disregard this as I found the answer elsewhere on this forum. I am left wondering though: What is the SSID & its password used for?

    • JohnAR's avatar
      JohnAR
      New Contributor
      2 months ago

      So, why not let others HERE know what the answer was, or where we can locate it as you did?

      • MikeyChris's avatar
        MikeyChris
        New Contributor
        31 days ago

        As I mentioned in another post, another message in this forum told that admin/password are the default login credentials for this device. Upon logging in you can change the password, but the user I.D. cannot be changed (at east I could find no way to change it). I still have no idea what the SSID & pw on the gateway data plate are used for. They did not log me into the gateway.

  • LatitiaS's avatar
    LatitiaS
    Moderator
    3 months ago

    Hi MikeyChris,

    I am very sorry to hear this!  There is a possibility the technician could have changed the login credentials.  By chance if you have the Panoramic Wifi App you can pull up the password via the app.  

    Feel free to send us an email to Cox.Help@cox.com and we would be happy to help you.

    Cox Support Forum Moderator

    • MikeyChris's avatar
      MikeyChris
      New Contributor
      3 months ago

      Thank you for your reply. I have managed to login to the admin home page of the gateway (I found the answerer on this forum (admin/password). But now I am wondering what the SSID & its password are used for? Can you help? Thanx.

       

      • WiderMouthOpen's avatar
        WiderMouthOpen
        Esteemed Contributor II
        3 months ago

        Just to add to what Darkatt said, the network name(SSID) and password is to connect to your wifi network. Once you are connected to the gateways network, admin/password is the username/password for the diagnostic user interface at 192.168.0.1. 

        May I ask why you need to log into the gateway? What are you trying to do or fix? Most of the settings will require the Panoramic app for configuration, which uses a 3rd username/password, which is the one you use to login to cox.com.