Forum Discussion

How_the_hell_do's avatar
How_the_hell_do
New Contributor
8 years ago

A new modem at no additional cost?

I got an email today saying I could get a new modem at no additional cost. When I clicked the button I discovered that is a lie. To me $180.00 is a very definite additional cost.

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    @How the *** does the cloud work

    We like to take a closer look please email the full-service address and the primary name of the account holder to cox.Help@cox.com

  • SoonerAl's avatar
    SoonerAl
    Contributor II

    In my case I recently received a letter from Cox offering a free modem upgrade to replace my old SB5101U DOCSIS 2 modem which I had for seven (7) years. I received a new FREE SB6183 DOCSIS 3 modem from Cox.