Zoom & Picture in Picture
I've had contour for awhile now, when I first got it a service person came and installed it, when he finished the Zoom and the Picture in Picture both worked fine via the Cox remote. My TV remote has no such function buttons. I got an e-mail that I needed to trade out my Contour box, so I called, then came in and did what they said, came home with the setup kit, and all was fine, except the Zoom and Pic in Pic no longer worked.
I decided I could live without it, however now sometimes when I try to start an on demand program the Picture in Picture will turn on, and the only way for me to remove it is to unplug the Contour box.
I tried calling technical support, the woman I spoke with told me to try using the remote that came with my TV, I told her no such buttons on my TV remote, she said if its not on my TV remote then that's why it won't work on the Cox Contour remote... I tried to tell her it did work previous to me trading out my box, she would not listen to me and insisted that it never worked.
I had the same TV with both boxes a Zenith Plasma 50" Flat-screen. Hope I can get help here, I got so frustrated with that lady last time it gives me pause to call in about this issue again.